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Phaedrus Systems: Terms and Conditions


Conditions of Sale


1: General

All orders are accepted by Phaedrus Systems Ltd on these conditions of sale which supersede any other terms appearing on the web site or elsewhere, and, unless otherwise specifically agreed in writing on Phaedrus Systems Ltd documentation by a Director of Phaedrus Systems Ltd, these conditions of sale override and exclude any other stipulated or incorporated or referred to by the customer, whether in the order or during any negotiations between Phaedrus Systems Ltd and the customer. All descriptions and illustrations contained on the Phaedrus Systems Ltd website or any price list or otherwise communicated to the customer are intended merely to present a general idea of the Products, and nothing contained in any of them shall form any part of the contract between Phaedrus Systems Ltd and the customer.


2: Prices

All prices quoted are 'NET TRADE' and exclude Value Added Tax. Value Added Tax will be charged at the applicable rate at the date of invoice. Whilst every effort will be made to maintain prices in price lists, Phaedrus Systems Ltd reserves the right to effect changes without prior notice at any time before despatch.


3: Ordering

To assist prompt despatch, please use the stock number shown in the Quote. Orders are executed to the customer’s exact requirements, and we do not substitute one Product for another unless instructed to do so, or unless the Product has been superseded. All order quantities will be automatically rounded up to meet the MQ. (MQ = Minimum / Multiple quantity).


4: Delivery

Delivery will normally only be made to the customer’s usual business address as notified to Phaedrus Systems Ltd.


5: Transit Delays, Non-Delivery and Inspection

In no circumstances shall Phaedrus Systems Ltd be liable to compensate the Customer in damages or otherwise for non-delivery or late delivery of the Products or any of them for whatever reason or for any loss consequential or otherwise arising from non-delivery or late delivery. Advice should be made in writing, regarding non-delivery, damages or discrepancies within 10 days of date of invoice. Damages, shortages and other discrepancies must be made within 3 days of receipt of goods. Carriers notes must be endorsed 'unexamined' otherwise no claim can be entertained. Parcels received in damaged condition must be refused. We cannot accept any responsibility unless the above conditions are met.


6: Warranty

Phaedrus Systems Ltd warrants that it will, at it's option, replace or repair or refund the purchase price of any Product supplied by Phaedrus Systems Ltd in which under normal and proper use defects appear, subject to the claim being made in writing to Phaedrus Systems Ltd within 12 months of date of invoice, or such other period as may be indicated by Phaedrus Systems Ltd for specific products from time to time, provided that the Products are returned to Phaedrus Systems Ltd within that period suitably packaged and carriage paid.


7: Passing of Property and Risk

The risk of loss or damage to the Products shall pass to the Customer at the time of delivery. The property in the Products shall not pass to the Customer until all sums due or owing to Phaedrus Systems Ltd by the Customer on any account have been paid. If the Customer defaults in the punctual payments of any sums owing to Phaedrus Systems Ltd., then Phaedrus Systems Ltd shall be entitled to the immediate return of all Products sold by Phaedrus Systems Ltd. to the Customer, and the Customer hereby irrevocably authorises Phaedrus Systems Ltd. and it's employees and agents to recover the Products and to enter any premises of the Customer for that purpose. Demand for recovery of the Products by Phaedrus Systems Ltd. shall not of itself discharge either the Customer's liability to pay the whole of the price and take delivery of the Products or Phaedrus Systems Ltd's right to sue for the whole of the price


8: Product Availability and Information

Specifications provided on the website are given in good faith and to the best of Phaedrus Systems Ltd's knowledge and therefore does not constitute as a guarantee. Phaedrus Systems Ltd recommends that the Customer verifies dimensions and other data published in the Phaedrus Systems Ltd's website together with future availability, before incorporating Products into designs or for other critical purposes. The Customer shall be responsible for ensuring the fitness of the Product for the Customers application. Phaedrus Systems Ltd. And its suppliers reserves the right without prior notice to discontinue any Product or to apply design changes or alter specifications as part of its continuous programme of Product improvement, or to assist Product availability.


9: Payment and New Accounts

New Customers wishing to open accounts are required to furnish their banker’s name and two trade references and complete Phaedrus Systems Ltd's credit application form. Initial orders for goods required must be made by cheque with order or by credit card until a credit rating has been established. Credit terms are available (subject to satisfactory references and a completed credit application form). Credit card payment is acceptable only on new orders. Outstanding accounts can not be settled by credit card. Phaedrus Systems Ltd. Reserve the right to decline any order under £65.00 NET TRADE VALUE where payment by credit card is to be made. Credit terms are strictly 30 days NET. No further goods can be despatched before payment is made on overdue invoices. Please ensure that all cheques and postal orders are made out to PHAEDRUS SYSTEMS LTD. and are crossed. All payments must be made without any set-off deduction or counterclaim.


10: Returns and Handeling Charge

No goods can be returned without Phaedrus Systems Ltd's prior consent. Subject to Phaedrus Systems Ltd's prior consent having been obtained, Products must be returned direct to Phaedrus Systems Ltd and not given to the company's representative unless authorised by Phaedrus Systems Ltd. All goods returned are to be accompanied by a returns note stating: Name and Address of Sender Date and No. of relevant Invoice Reason for returning goods Nature of Fault If any of the above conditions are not met Phaedrus Systems Ltd reserves the right to credit the Products at the lowest sale price and apply a 15% handling charge. Goods incorrectly ordered by Customers and returned for credit are subject to a handling charge of 25%. All handeling charges wil be a mimimum of £100. Special orders placed for non-stocked items cannot be returned for credit. Where personal collection of goods has been requested by the customer, it should be noted that this must be done within 48 hours of arranging the collection. Goods not collected within this period will be returned to stock and a restocking charge will be invoiced to the customer.


11: Order Cancelations

Cancellations or part cancellation of any order can only be accepted after prior negotiation and agreement to terms which will indemnify Phaedrus Systems Ltd. against any expense incurred. In the event of part cancellation Phaedrus Systems Ltd reserves the right to invoice for any difference in selling price applicable to the quantity despatched up to the time of cancellation.


12: Copyrights and Patents

All products offered for resale within the Phaedrus Systems Ltd's website are subject to any patent, trademark, registered design or copyright or other right of any person. The contents of the Phaedrus Systems Ltd's website are the copyright of Phaedrus Systems Ltd and may not be reproduced in whole or in part without the written permission of Phaedrus Systems Ltd.


13: Liablity

There shall be no condition or warranty, expressed or implied binding Phaedrus Systems Ltd as to the quality of the goods supplied nor that they will be suitable for any particular purpose or for use under any specific conditions. Under no circumstances whatsoever will any liability be accepted for damages or consequential loss arising in connection with any goods or material of any description supplied by Phaedrus Systems Ltd.


14: Specific Condition of Sale

Phaedrus Systems Ltd reserves the right to decline to trade with any company or person. In the event that Phaedrus Systems Ltd declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.


15: Export Business

These conditions do not apply to export transactions for which separate conditions of sale exist. In the event that Products supplied within this country are ultimately exported, the customer will be responsible at their expense for obtaining any licence and complying with any export regulations within this country and the country for which the goods are destined. Privacy Statement Phaedrus Systems Limited